I love Classcraft, and my students do, too. Last year, I purchased it for my students, and it has made a world of difference. It was worth every penny, and I didn't mind paying for it.
This year, I had about $100 to spend in my class, and my school was perfectly willing to apply the money via school credit card to my account, but they needed the taxpayer ID information to add Classcraft as a vendor for records keeping. All I needed was a phone number for someone who could provide this information, and I would not have had to purchase it again this year. I tried the "zendesk" help, and I ended up just paying out of my own pocket.
Here are the things I learned in the process:
There is no customer support phone number, and evidently, Classcraft operates with no phone number at all.
Some customer service reps do not understand that a school credit card works exactly like your own credit card.
Some CSRs keep trying to refer you to your "school account manager," when your school doesn't have an account.
Some CSRs insist that there will be a $50 service fee for all POs, even though you aren't trying to pay with a PO.
Live chat customer service reps are probably bots.
Some teachers have no patience with bots.