Lag logging in and using product



Having worked with servers and the hardware end of IT with servers (where all the data is stored) before becoming a teacher our company started having similar "lag" issues in our early days as well and complaints from customers about our product not being unusable caused us to hit a dollar and cents wall. And it really boiled down to our company's faith in the product that we had created. We had faith, took the plunge and invested in more hardware and the company has since been successful enough to produce other wolrd wide products and hold yearly conventions to celebrate those products for years to come. Classcraft is a great product but I have not paid for premium service yet but have invited and taught my of my collegues how to use classcraft, but because of this lag problem I am considering other options. If the problem continues I am sure I will not be the only one who will dissapointedly walk away from what could have been an amazing product, if only it wouldn't lag all the time.


Hi Señor Papa, 

I completely understand your perspective. Though we did have some server issues in September, we went to great lengths to resolve them: we rebuilt our entire database stack and optimized large parts of the code. 

It has come to our attention in the past couple of weeks that users were seeing long load times logging in – at first, we assumed like you did, that it was related to infrastructure, but couldn't find anything to support that hypothesis. Classcraft saves a tiny bit of information on your computer to allow you to login automatically on return visits, so you don't have to type your password. After a lot of digging, we realized that the perceived lag is related to this data getting corrupted in users' browsers. This prevents the automatic login from happening and thus there is "lag".

This is really hard to reproduce because the root cause of the corruption is not yet apparent. We've released a series of fixes last night at 1AM EST and will continue to release fixes in the coming days to help prevent this issue. In the meantime, please let us know at support@classcraft.com if you run into any issues – the more information we have the faster we can fix this.

I thank you for your patience, and sincerely apologize for any headaches this issue may have caused. 

Shawn Young

CEO of Classcraft

 

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