I will try to speak to some recent issues succinctly.
TLDR: Classcraft appears abandoning teachers who are not part of school/district accounts in a push for greater sales with all new directions and features being directed at making classcraft more palatable to a corporate overseeing body.
In recent times I have seen a move on the part of classcraft toward schoolwide focus. This helps the company as it is a larger fee base, it can also help schools as an integrated PBIS and LMS is a wonderful thing.
* My school does not and will not sign up for this as a collective. I have paid for classcraft out of my own pocket for years and run the program often against the desires of my administration because I consider gamification to be a powerful tool in the classroom.
* While teachers (paying individual teachers) have been requesting features (basic and more complex - I'm looking at you student quest boss battles) for years, all we have seen has been a rollout of UI alterations and simplification of the program to ease new teachers and younger learners into the program. None of which I personally need to teach my classrooms of 13 to 17 year olds.
* The school store was a feature many teachers asked for (as many of us use our own marketplaces already with printed cards or scraps of paper); however, the decision to make it available ONLY to school based programs locks out those teachers like myself who pay for classcraft out of their own pocket.