We used CC last year, and it was great. This year our school is having issues using multi-class even thought we have a school license. We did a test run, and the student created a character in one class, when I tried to add him to my class, it say he has to create his character again. It wasn't like that last year, so I'm worried we have done something wrong. We really want to roll this out next week for our students since they earn rewards based off of this. Do you have suggestions about where things have gone wrong?