Why is my school data inaccessible?

Two reasons could explain why you can’t access all of your school data.

If you still see the “Initial Setup” section in the School Overview, this means that your school is not ready to play or that you did not complete your full setup. Make sure that you have marked each step as complete. The icon of a completed step will turn into a green checkmark:


If all the steps are complete, click on “Send Invitations” and confirm to unlock your school data and all features for your teachers.

You may see a date on the Engagement Score card letting you know when it will become available (usually 30 days after you complete the initial setup). If no date is displayed, your initial setup likely isn't complete.


Before we can provide you with an accurate score, we need to analyze a sufficient amount of data. You’ll receive an email to let you know when they’re available for you.

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