Why is my school data inaccessible?

Two reasons could explain why you can’t access all of your school data.

Your setup is not complete

If you still see the Initial setup section in the School Overview, your school is not ready to play or you did not complete your full setup. Make sure that you have marked each step as complete.

The icon of a completed step will turn into a checkmark:


If all the steps are complete, click on Send invitations and confirm to unlock your school data and all features for your teachers.

Not enough data

The Engagement Score card may let you know when data will become available (usually 30 days after you complete the initial setup). If no date is displayed, make sure that your initial setup is complete

Before we can provide you with an accurate score, we need to analyze a sufficient amount of data. You’ll receive an email to let you know when your data available for you.