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What does the error 'an account with this email address already exists' mean?


When adding students, sometimes you will see the error “an account with this email address already exists.”

When you try to add a student using an email address already registered in our system, this error message will appear.

If the student already has a Classcraft account but isn't currently playing in another class, add the student to your class list as a new student (by inputting their first and last name) or add them from Google Classroom.

Next, give the student your class code. You can find your class code in one of two ways:

  • In the “Students” section of your class settings, click on “Class Code” at the top of the page.
  • On your teacher homepage, hover your mouse cursor over the circular bubble (option-menu.jpg) next to your class and click on “Class Code.”

Your student must then log in to their existing account and enter your class code in their account profile ( This will allow them to create a new character for your class. (If their previous character is still active, they must first archive them.)

In addition to asking your student if they’ve played Classcraft previously, you may want to ask if they’ve already created a new character for this school year. Click here to learn how to add a student currently playing in another class.

If you have any other question or the issue persists, please contact for help.

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