How to fix the “email is already assigned to another account” error?
When adding students using an email address already registered in our system, you may see the error message “that email is already assigned to another account.” This happens if the student already has a Classcraft account and an active character either in another class or from a previous school year.
Adding students from another class
If the student created a new character for this school year in another class, you’ll need to use Teacher Connect to add them to your Student Database before adding them to your class. Click here to learn how to add a student currently playing in another class.
Archiving and creating a new character
If the student’s character was used in the previous school year, they will need to archive their character through their profile. To be archived, characters must be inactive for at least 14 days (including not gaining XP or GP).
After their character has been archived, the student must then log in to their existing account and enter your class code in their account profile (http://game.classcraft.com/profile). This will allow them to create a new character for your class.
You can find your class code in one of two ways:
- In the “Students” section of your class settings, click on “Class Code” at the top of the page.
- On your teacher homepage, hover your mouse cursor over the circular bubble () next to your class and click on “Class Code.”
If you have any other question or the issue persists, please contact firstname.lastname@example.org for help.