Why am I having trouble connecting to Classcraft?

If you’re having issues logging in, make sure that you’ve verified your email address and that your email address (or username) and password are correct. If you initially created your account with Facebook, Twitter, Google, or Clever, log in using the same option. If you linked your Classcraft account to Facebook, Twitter, Google, or Clever after sign up, try logging in using one of these accounts instead.

If you still have issues logging in, or if the loading icon (seen below) is continuously displayed, there may be a connection issue.

logo-loading.gif

Check status.classcraft.com to make sure everything’s working smoothly. If the problem persists, you may wish to test Classcraft on two separate internet connections (and/or devices) to determine if your school connection is causing the issue.

You may want to clear the cache from your browser. Here are the instructions for Chrome, Safari, and Edge (Classcraft-supported browsers).

You can give your school’s IT the following information to ensure proper connection to Classcraft:

  • Whitelist the following domain : *.classcraft.com
  • Open the following ports : 443 and 80
  • Allow the websocket (wss) protocol

If you’re having difficulty connecting to Classcraft on mobile, you may want to clear the “app cache” and “app data” from your phone. Here is how (for Android devices):

Go to Settings > Apps (or Applications) > Storage. You will then have the option to clear the cache and data for the Classcraft app.

If you’re using Classcraft on iOS (iPhone or iPad), the best way to clear the cache and app data is to uninstall and reinstall the app.

There may be other reasons why you have trouble connecting to Classcraft. If the issue persists, or if you have trouble connecting to Classcraft from home, please contact support@classcraft.com for help.

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