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Why can't my students access my Google Classroom assignment in Quests?

Students who try to access a Google assignment via our Quests feature may sometimes receive an error message: "It seems your teacher did not give you access to this assignment."

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There are various reasons why this might occur:

The student's Classcraft account isn't linked to a Google account.

In this case, students can go into their account profile and click "Link Google Account" on the left side of the screen. They must make sure to select the Google account present in your Google Classroom. 

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The student's Classcraft account is linked to a Google account, but they don't have access to the Google assignment for one of the following reasons:

  1. The student's Classcraft account is linked to the wrong Google account (eg., their personal account instead of their school account).

    In this case, students can go into their account profile and click "Unlink Google Account" on the lefthand side of the screen. They should then click "Link Google Account" and make sure to select the correct account.

  2. The student isn't in the class that the assignment belongs to in Google Classroom.

    Teachers should make sure they've selected the correct class in Google Classroom when setting up their Google Classroom Assignment objective in Quests. Select “Students” in your Google Classroom class to see the students who are part of it. You can invite new students by clicking on “Invite Students.”

  3. The teacher didn't give the student access to the assignment in Google Classroom.

    Teachers should make sure to make their assignment available to the whole class in Google Classroom, as opposed to making it available to specific students. To change which students can see and complete a Google assignment, proceed to Google Classroom. Find the assignment in your class, click on the options icon (image5.jpg), select “Edit,” and verify that the student is in the “For” list.

  4. The pop-up to allow Classcraft access is blocked.

    When students first access a Google Classroom assignment in Quests, they will need to enable a few permissions. Make sure the "allow" pop-up isn't blocked by their browser. In most cases, an icon will be displayed in the upper part of the browser to notify the student that a pop-up was blocked. Pop-up settings can be changed in the browser settings.
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